Two days ago, I had my annual (yes, this happens yearly) freak out on a customer service member there. And let me tell you, these ladies were rude. So guess what? I was rude back. You reap what you sow.
On May 17th, I bought a scale. My boyfriend moved out/left me/got kicked out (complicated) and wanted his scale back. With my new zeal for getting healthy, I wanted to freakin' weigh myself. I bought a cheap scale ($19.88) and went home excited to see some low numbers. When I opened the package, there was someone else's used, dirty, grimy, gross scale in there. It had hair on it. Like... pubic hair. Stuck. To. It. Someone returned their old scale and Walmart didn't check the box.
I went in to return it three weeks later. Why so late, you ask. Well, I work nights. By the time I get off of work it's midnight and customer service is closed. I've been working weekends to make ends meet. Duh. I looked up their return policy - because it wasn't on the receipt. Here's what you find:
So yeah. 90 days. 21 is less than 90. Simple maffs. I open the box and show the woman (hereby known as CSA - customer service associate). Our conversation goes like this:
Me (very friendly because I respect customer service since I've worked it): So I bought this scale, opened it up and it appears someone else may have returned their bathroom scale. Can I please have a refund?
CSA: When did you buy this?
CSA: We can't accept this as a return.
Me (starting to be less friendly): Okay...why? I've had really bad experiences here and I don't want to give your company any more money.
CSA: Hey, *insert name of other CSA here*. This lady is trying to return an old scale. Can we do an exchange?
CSA2: Yeah, but only an exchange.
Me: I don't want an exchange. I'll take store credit, but not an exchange.
CSA: We'll only do an exchange, it's been 3 weeks.
Me: Your return policy says 90 days.
CSA: This isn't the same scale.
Me (really unfriendly now): Yes, because you didn't check the scale when someone returned it the first time.
CSA (really snarky at this point): It's not the same model.
Me (outraged and about to spill tears of fury - yeah I'm an angry cryer): ARE YOU SAYING I AM RETURNING MY GROSS SCALE?! Because I am NOT that person!
CSA: No, I'm not saying that... let me call a manager.
*calls manager, is told the manager will come up*
Manager: What's the problem?
CSA: She's trying to return this scale... it's not the same one and it's twenty dollars. (um... do you think I'm trying to score crack? I'm fat and I'm wearing Banana Republic... I'd sell my clothes first)
Manager: Let me check the barcodes (leaves with box)
CSA (completely ignores me in front of her): Next.
I wait for 5-10 minutes while the manager verifies that I am not the cretin that her associates have deemed me; she comes back and tells the woman to give me a refund.
CSA (without acknowledging me): Sign here.
Me (smrking): Okay, do you need an ID?
CSA (drops the money on the counter while rolling her eyes): Uh, no.
As I'm walking away, someone in line says, "Wow, you should really report how you were treated." I looked back at the CSA very meaningfully (ha) and said, "Oh, I will!"
And here I am... reporting it to the blogosphere. Hahahaha. ANYWAY.. sorry for the rant. I tend to think I'm way more interesting than I am. Let's get to this pumpkin pancake recipe.